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Frequently asked questions

We now have an FAQ list that we hope will help
you answer some of the more common ones.

General Questions

1. What is Craftudy?

Craftudy is an online learning platform that offers mentorship and hands-on learning with a wide range of programmes to help you craft and develop your skills.

2. Who is Craftudy for?

 Craftudy is for anyone who wants to learn something new, regardless of age, background, or experience level. 

3. What are Programs?

Programs are the different learning categories available at Craftudy, involving the full scope of several courses. eg, Data Analytics.

4. What are Courses?

Courses are a breakdown of programs, Identifying coursework in a particular program. For example, Data Visualization, SQL, and Statistical Analysis are all courses under the Data Analysis Program.

5. What programs does Craftudy offer?

Craftudy offers a variety of programs in different subject areas, including DevOps, CyberSecurity, Data Analysis, and Web Development. We are constantly adding new programs to our library.

6. How much do Craftudy programmes cost?

Craftudy offers courses with different pricing models, including one-time payments and installment payments. Because we are a people-focused brand, we also offer financial aid and freemium options for some of our programs (Term & Condition apply). You can find the specific pricing for each program on its landing page.

Registration and Guidance

7. How do I register for a program?

 Registration is easy! Simply visit our website and click on the “Enrol Now” button. You will be prompted to fill the Application Form. For guidance and clarity, you can follow the “need help” popup on the registration page.

8. Is there a fee to schedule a meeting with a mentor at Craftudy or the Customer Service?

 No, mentorship for learners at Craftudy is free.

Courses and Learning

9. How do I enrol in a course?

Once you have found a program you are interested in, simply click on the “Enrol” button. You will then be directed to the checkout page to complete your application form, and payment details will be sent to your email address upon form completion. Confirm payment with the link in your email address.

10. How long do I have access to a program once I enrol?

 You will have access to attend the live Zoom sessions at the scheduled dates and times. You’ll have access to the course materials (including recordings after the session) typically for a set period after the live Zoom sessions conclude. This allows you to review the materials and solidify your learning. Always refer to the specific program description for details on access duration for both the live sessions and recorded materials.

Accompanying the live Zoom sessions, you will typically receive access to course materials (e.g., projects, assignments) which gives you the room to collaborate with peers and enrich your network with like minds.

11. Do I get a certificate upon completing a course?

Yes, upon successful completion of any of our programs, you will receive a certificate of completion that you can download and share.

Payment and Billing

12. What payment methods does Craftudy accept?

Craftudy accepts various payment methods, including, credit cards, debit cards and PayPal.

13. Can I get a refund for a course?


Technical Support

14. What if I am having trouble accessing a program?

If you are having any technical difficulties, please contact our support team at (support email address and phone number).

15. What if I have a question about a specific program?

You can either book a session with a mentor or with the customer service directly from the registration page popup. Contact information is also available at the bottom of the website (scroll to the end).

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